In the rare instance that you receive a defective or malfunctioning product, kindly reach out to us by clicking the 'Contact Us' button located at the bottom of this Help Centre page. Please be aware that we do not accept responsibility for items that have been misused or sustained damage due to natural wear and tear. However, we do provide a 12-month guarantee for defects that may result from manufacturing faults, such as a clasp spring malfunctioning, for all of our products.

It's natural for K9 products and accessories to become dirty, as dogs will be dogs! We understand this concern and have provided some recommended guidelines for washing your AK-9 Tactical products:

1. Gently hand wash in warm, soapy water using a mild detergent. Scrub gently to remove mud and excess dirt, and then rinse with clean water. Allow the items to air dry overnight or during the day.
2. If you prefer using a washing machine, please note that we advise against it due to the high temperatures and prolonged exposure to water. However, if you choose to do so, we recommend using a Vetfleece wash bag, specially designed for washing your pet's accessories in your normal washing machine. This provides added protection against direct heat and excessive water, which could cause the item(s) to shrink or fade.

For our more vibrant coloured products, we use a key ingredient called 'Fluorescent' to create their vivid appearance. Please be mindful that these colours may fade more quickly than others, such as black. To maintain the vibrancy of colours like orange, pink, and purple, we advise the following:

1. Avoid leaving the items in direct sunlight.
2. Be gentle and careful when washing these products.

We hope this information is helpful. If you have any further questions, please don't hesitate to contact us. For washing instructions specific to Vetfleece, please refer to the washing label or the dedicated FAQ section for Vetfleece.

Absolutely, our products are specifically designed and crafted with the well-being of dogs in mind. We ensure that all materials and components are of high quality and safe for use with your canine companions.

High raised dog beds are available in a variety of sizes to accommodate different dog breeds and sizes. The available sizes are as follows:

1. Extra Small: Frame Size - 25" x 12" x 4.5"; Sleeping Area - 19" x 12"
2. Small: Frame Size - 29" x 17" x 6"; Sleeping Area - 23" x 17"
3. Medium: Frame Size - 35" x 19" x 7"; Sleeping Area - 29" x 19"
4. Large: Frame Size - 41" x 23" x 8"; Sleeping Area - 35" x 23"
5. Extra Large: Frame Size - 53" x 29" x 9"; Sleeping Area - 47" x 29"

These options ensure that you can find the perfect high raised dog bed to provide optimal comfort and support for your furry friend.

High raised dog beds are suitable for all dog breeds and sizes. Here is a list of breeds that can comfortably fit the various bed sizes:

Extra Small (19 inch x 12 inch) - Ideal for toy breeds and small dogs, such as Chihuahuas, Pomeranians, and Yorkshire Terriers.

Small (23 inch x 17 inch) - Suitable for small to medium-sized dogs, such as Dachshunds, Shih Tzus, and Pugs.

Medium (29 inch x 19 inch) - Appropriate for medium-sized dogs, such as Beagles, Cocker Spaniels, and French Bulldogs.

Large (35 inch x 23 inch) - Designed for larger breeds, such as Labradors, Golden Retrievers, and Boxers.

Extra Large (47 inch x 29 inch) - Perfect for extra-large breeds, such as Great Danes, Saint Bernards, and Mastiffs.

Please note that the breed examples provided are for reference only. It is essential to measure your dog's length and width to ensure a proper fit before purchasing a high raised dog bed.

Our AK-9 high raised dog beds are constructed using 2mm steel tubing for the frame, which provides exceptional strength and durability. The frame is then powder-coated to protect the steel from corrosion. The sleeping surface consists of a robust polyester mesh that allows air to circulate, ensuring your pet stays comfortable and well-supported.

Assembling our AK-9 high raised dog beds is incredibly easy, requiring no tools. There are five parts to the construction of our beds: two outer support rails and two inner crossbars, which are slot-together components. Finally, the cover is slid over the frame, holding it all together securely and effortlessly.

Yes, replacement parts for high raised dog beds, such as the fabric or frame, are available. We are happy to sell any parts needed to repair a broken bed in the unlikely event that something goes wrong. Please call us at 01262 606100 for assistance with replacement parts.

Our High raised dog beds can support up to 150 kg, making them suitable for pets of various sizes and breeds.

Yes, high raised dog beds can be used both indoors and outdoors, offering versatility and convenience for your pet's resting needs.

Yes, the High Raised Dog Beds are designed with ease of cleaning and maintenance in mind. The elevated structure prevents dirt and dust from accumulating beneath the bed, making it simple to keep the area clean. Furthermore, the bed's fabric can be easily wiped down or removed for more thorough cleaning when needed. This combination of features ensures that maintaining your pet's High Raised Dog Bed remains a hassle-free task, contributing to a cleaner and more hygienic environment for both you and your pet.

Click to Read our Blog about Cleaning and Maintain

Indeed, we do offer a variety of accessories and additional items for our High Raised Dog Beds to enhance your pet's comfort. For instance, we provide Vetfleece in various styles, designed to fit perfectly on the high raised dog bed, ensuring a cosy and snug resting place for your furry friend. Additionally, we supply replacement covers for the beds, allowing you to easily maintain the bed's cleanliness and durability. Furthermore, our noodle covers are an excellent choice for the winter months, providing extra warmth and insulation to keep your pet comfortable during colder weather.

The AK-9 Dog Mattresses are constructed using high-quality materials, ensuring durability and comfort for your pet. The core of the mattress is made from upholstery foam, which provides excellent support and cushioning for your dog's joints and muscles. The mattress cover is crafted from PVC vinyl, which offers water-resistant properties, making it easier to clean and maintain. These materials work together to create a comfortable and long-lasting sleeping solution for your beloved pet.

The AK-9 Dog Mattresses are designed with water-resistant properties, thanks to their PVC vinyl construction. This feature helps to protect the mattress from minor spills and accidents, making it easier to clean and maintain. However, it is essential to note that while the mattresses offer water resistance, they may not be entirely waterproof in situations with significant water exposure. For optimal care and longevity, it is best to promptly address any spills or moisture and allow the mattress to air dry thoroughly.

Cleaning and maintaining the AK-9 Dog Mattresses is a relatively straightforward process. The mattresses come with removable covers, which can be easily taken off for washing. As the mattress is made from PVC vinyl, we recommend hand washing the covers with mild detergent and warm water to protect the material and prolong its lifespan.

For spot cleaning or dealing with smaller messes, simply use a damp cloth or sponge with a mild detergent to wipe the affected area. Allow the mattress to air dry completely before allowing your pet to use it again.

By following these simple cleaning and maintenance guidelines, you can keep your AK-9 Dog Mattress in great condition, ensuring a comfortable and hygienic sleeping space for your beloved pet.

Yes, the AK-9 Dog Mattresses do come with removable covers for washing, making it easier to maintain cleanliness and hygiene. However, we recommend washing the covers by hand, as the mattress is made from PVC vinyl, which may not be suitable for machine washing. Hand washing ensures that the cover remains in optimal condition and prolongs its lifespan, keeping your pet's sleeping area fresh and clean.

Yes, replacement covers are available for the AK-9 Dog Mattresses. To enquire about the price and availability of these covers, please don't hesitate to contact our customer service team on 01262 606100. Our friendly staff will be more than happy to assist you with your query and ensure that you find the right cover for your specific mattress.

The AK-9 Dog Mattresses are designed to be robust and supportive, capable of accommodating up to 200 kg in weight. This impressive weight capacity ensures that dogs of all sizes and breeds can enjoy the comfort and benefits of the mattress without compromising its structural integrity or longevity.

Yes, the AK-9 Dog Mattresses can be utilised both indoors and outdoors, offering versatility for you and your pet. They are crafted with durable materials that can withstand various conditions, ensuring your pet's comfort is maintained regardless of the location. However, it is essential to be mindful of the specific care instructions and potential weather exposure, as some mattresses may not be fully waterproof or suitable for extended use in harsh outdoor conditions. Always ensure you provide a sheltered area for your pet when using the mattress outdoors and adhere to the manufacturer's care guidelines to prolong the life of the product.

The key benefits of using an AK-9 Dog Mattress for your pet include:

1. Superior comfort: AK-9 Dog Mattresses are designed to provide excellent support and cushioning for your pet, ensuring a comfortable and restful sleep experience.
2. Enhanced joint and muscle health: The supportive nature of the mattress helps to alleviate pressure on your dog's joints and muscles, which is particularly beneficial for older dogs or those with mobility issues.
3. Improved hygiene: Our AK-9 Dog Mattresses come with removable and washable covers, making it easy to maintain cleanliness and keep your pet's sleeping area free from dirt, dust, and allergens.
4. Durability: Constructed with high-quality materials, AK-9 Dog Mattresses are designed to withstand daily use and resist wear and tear, offering a long-lasting solution for your pet's bedding needs.
5. Suitable for all dogs: Available in various sizes, AK-9 Dog Mattresses cater to dogs of all breeds and sizes, ensuring that every pet can enjoy the benefits of a comfortable and supportive sleeping surface.

In summary, an AK-9 Dog Mattress offers numerous advantages for your pet's well-being, comfort, and overall health, making it an ideal choice for any dog owner.

The AK-9 Powerharness is constructed using a variety of high-quality materials to ensure durability, comfort, and functionality. These materials include:

1. PU-coated Oxford fabric for the top layer, providing a strong and water-resistant exterior.
2. Oxford fabric coated with EVA foam, ensuring added comfort and cushioning.
3. Heavy-duty felt matting used as padding between the layers for extra support and protection.
4. Neoprene for the harness backing, offering a comfortable and snug fit for your dog.
5. Soft and strong nylon webbing, providing enhanced durability and flexibility.
6. Stainless Steel 304 D-ring and O-ring, ensuring secure leash attachment and rust resistance.
7. ABS buckles for a secure and adjustable fit.
8. An elasticated flap featuring a natural rubber logo, adding a stylish touch to the harness.

These materials work together to create a robust, comfortable, and reliable harness for your canine companion, making the AK-9 Powerharness a top choice for dog owners.

The ergonomic design of the AK-9 Powerharness provides optimal control by incorporating features that focus on the comfort and safety of both the dog and the owner. These features work together to offer enhanced control during walks or other activities:

1. Handle on the back: A strategically positioned handle on the back of the harness allows dog owners to securely control their pets in crowded or challenging situations. This handle facilitates easy guidance and manoeuvring of the dog when needed.
2. Adjustable straps and buckles: The AK-9 Powerharness includes adjustable straps and secure buckles that ensure a snug, custom fit for your dog. A properly fitted harness helps distribute pressure evenly across the dog's chest, reducing strain on the neck and providing better control.
3. Durable materials: The harness is made from high-quality materials that can withstand the wear and tear of regular use. This durability ensures that the harness remains secure and reliable, providing consistent control during various activities.
4. Comfortable design: The ergonomic design prioritises the comfort of your dog by using padding and soft materials. A comfortable dog is less likely to resist the harness, making it easier for the owner to maintain control.
5. Secure leash attachment: The AK-9 Powerharness features a strong D-ring or O-ring for leash attachment, ensuring a secure connection and preventing accidental detachment during walks.

By combining these features, the AK-9 Powerharness offers an ergonomic design that prioritises the safety and comfort of both the dog and the owner, ultimately providing optimal control during various activities.

Yes, you can adjust the AK-9 Powerharness to ensure a perfect fit for your dog. The harness comes with adjustable straps and secure buckles that allow you to customise the fit based on your dog's size and breed. To achieve the best fit, follow these steps:

1. Measure your dog's chest circumference (the widest part of their chest, typically just behind the front legs) to determine the appropriate harness size according to the manufacturer's sizing chart.
2. Once you have the correct size, place the harness over your dog's head and position it so that the padded chest piece sits comfortably on their chest.
3. Adjust the straps around the dog's body to achieve a snug fit, ensuring that the harness is tight enough to prevent slipping but not so tight that it causes discomfort or restricts movement. You should be able to fit two fingers comfortably between the harness and your dog's body.
4. Secure the buckles, double-checking that they are fastened correctly and won't accidentally release during a walk.

By adjusting the AK-9 Powerharness to your dog's specific measurements, you can ensure a perfect fit that provides comfort, safety, and optimal control during walks and other activities.

The purpose of the reflective strips on the AK-9 Powerharness is to enhance visibility and safety for your dog, particularly in low-light conditions. These reflective elements catch and reflect light from sources like streetlights, headlights, or flashlights, making your dog more visible to motorists, cyclists, and other pedestrians during early morning or evening walks, or in foggy or dimly lit environments.

By increasing visibility, the reflective strips on the AK-9 Powerharness contribute to the overall safety of your dog, helping to reduce the risk of accidents or collisions with vehicles or other individuals.

Cleaning and maintaining the AK-9 Powerharness is simple and straightforward. Follow these steps to ensure the harness remains in good condition and lasts longer:

1. Remove loose dirt: Before washing, remove any loose dirt or debris from the harness by gently brushing it off with a soft brush or cloth.
2. Hand wash: Fill a basin or sink with warm water and a small amount of mild detergent. Submerge the harness in the water and gently scrub it with a soft brush or cloth to remove dirt and stains. Avoid using harsh chemicals or abrasive materials, as they may damage the harness.
3. Rinse: Thoroughly rinse the harness under clean, running water to remove any soap residue.
4. Air dry: Hang the harness up to air dry. Make sure it is completely dry before putting it back on your dog or storing it. Avoid using a tumble dryer or direct heat source, as this may damage the harness materials.
5. Inspect and maintain: Regularly check the harness for any signs of wear or damage, such as frayed webbing or loose stitching. If you notice any issues, address them promptly to ensure the harness remains safe and functional. Depending on the frequency of use and your dog's activity level, you may need to replace the harness periodically to ensure optimal safety and performance.

By following these steps, you can keep the AK-9 Powerharness clean and well-maintained, ensuring a comfortable and safe experience for both you and your dog.

The AK-9 Powerharness is available in a variety of colours, allowing you to choose one that best suits your dog's personality or your personal preferences:

1. Black
2. Red
3. Blue
4. Pink
5. Purple
6. Orange
7. Grey
8. Neon
9. Camouflage
10. Navy
11. Khaki

AK-9 Powerharness Size Guide:

1. Mini-Mini (XSmall) - Chest Circumference 40cm - 53cm: Suitable for slightly larger puppies and small breeds like Dachshunds, Pugs, and Shih Tzus.
2. Mini (Small) - Chest Circumference 49cm - 67cm: Suitable for small to medium breeds like Beagles, Cocker Spaniels, and French Bulldogs.
3. Size 0 (Medium) - Chest Circumference 58cm - 76cm: Suitable for medium-sized breeds like Border Collies, Schnauzers, and Whippets.
4. Size 1 (Large) - Chest Circumference 63cm - 85cm: Suitable for medium to large breeds like Boxers, Dalmatians, and Labradors.
5. Size 2 (XLarge) - Chest Circumference 71cm - 96cm: Suitable for large breeds like German Shepherds, Golden Retrievers, and Rottweilers.

Please note that this size guide is intended to serve as a general reference. To ensure the most accurate fit for your dog, measure their chest circumference and consult the our sizing chart, and measuring guide

Yes, the AK-9 Powerharness can be used in various walking environments, such as city streets, parks, or even hiking trails. Its durable construction and ergonomic design make it suitable for different settings and activities. The harness provides optimal control, comfort, and security for both the dog and the owner, making it an excellent choice for a range of environments.

The strategically positioned handle on the back of the harness allows dog owners to securely control their pets in crowded or challenging situations, which is particularly useful in busy urban environments. The adjustable straps and secure buckles ensure a snug and comfortable fit, reducing strain on the dog's neck and making it suitable for extended walks in parks or hikes in nature.

Additionally, AK-9 Powerharness feature reflective strips and patches that enhance visibility in low-light conditions, increasing safety during early morning or evening walks, regardless of the environment.

In summary, the AK-9 Powerharness is a versatile and reliable option for dog owners seeking a harness that can be used in various walking environments, offering comfort, safety, and control for both the dog and the owner.

The AK-9 Powerharness is considered a premium choice for dog owners due to its combination of high-quality materials, ergonomic design, and various features that prioritise both the dog's and the owner's comfort and safety. Here are some factors that make the AK-9 Powerharness stand out:

1. Durable materials: The harness is crafted using robust and long-lasting materials, ensuring that it can withstand regular use and resist wear and tear.
2. Ergonomic design: The AK-9 Powerharness is designed with the comfort and safety of the dog and owner in mind, featuring a strategically positioned handle for optimal control, and adjustable straps for a custom fit.
3. Customisable fit: The adjustable straps and secure buckles allow the harness to be tailored to each dog's unique size and shape, ensuring a snug and comfortable fit that prevents slipping and reduces strain on the neck.
4. Secure leash attachment: The harness features a strong D-ring or O-ring for leash attachment, ensuring a secure connection that minimises the risk of accidental detachment during walks.
5. Reflective elements: AK-9 Powerharness include reflective strips and patches, enhancing visibility in low-light conditions and increasing safety during early morning or evening walks.
6. Wide range of sizes: The harness is available in various sizes to accommodate different breeds and sizes, making it suitable for a diverse range of dogs.

These factors, along with the AK-9 brand's reputation for quality and reliability, make the AK-9 Powerharness a premium choice for dog owners seeking a durable, comfortable, and secure harness for their pets.

The AK-9 carabiner rope lead is constructed using high-quality, durable materials to ensure strength and durability for various outdoor activities. The rope is typically made from kernmantle rope or other climbing-inspired ropes, which are known for their strength, flexibility, and abrasion resistance. The carabiner, used for attaching the lead to your dog's collar or harness, is usually made of aluminium, providing a strong and secure connection. Additionally, the handle on the lead is made with a comfortable grip material to ensure the handler's comfort during use.

To attach the AK-9 carabiner rope lead to your dog's collar or harness, follow these simple steps:

1. Locate the carabiner at the end of the rope lead. This is the metal clip that you will use to secure the lead to your dog's collar or harness.
2. Position your dog so that they are facing you, making it easier to access their collar or harness attachment point.
3. Identify the attachment point on your dog's collar or harness. This is usually a metal D-ring or a designated loop.
4. Open the carabiner by twisting and pressing on its gate.
5. Clip the carabiner onto the attachment point (D-ring or loop) on your dog's collar or harness. Ensure that the carabiner is securely fastened and closed around the attachment point.
6. Gently tug on the lead to make sure the carabiner is properly attached and secure.

Once the carabiner is securely attached to your dog's collar or harness, you're ready to go for a walk or engage in other outdoor activities with your dog. Always check the carabiner and attachment point for signs of wear or damage before each use to ensure the safety of your dog.

The AK-9 Carabiner rope lead is designed to be versatile and suitable for a wide range of dog sizes and breeds. The durable materials used in its construction, such as kernmantle rope or other climbing-inspired ropes, and the strong carabiner, make it a reliable choice for dogs of various sizes and strength levels.

However, it is essential to choose the appropriate size and strength of the rope lead based on your dog's size, weight, and pulling strength.

For very small dogs or toy breeds, you may want to consider a lighter and thinner lead to avoid unnecessary weight or bulkiness. On the other hand, for larger and stronger breeds, you should choose a thicker rope and a more robust carabiner to ensure safety and durability during use.

AK-9 Carabiner rope leads do feature reflective elements for increased visibility during low-light conditions or nighttime walks. These reflective accents are integrated into the rope itself. This added visibility can enhance safety for both the dog and the handler in low-light situations.

AK-9 Carabiner rope lead you're referring to does not have an adjustable length feature, then the length of the lead is fixed and cannot be adjusted. In this case, you would need to select a lead with the desired length when purchasing the product. AK-9 dose offer other rope leads in different lengths, so make sure to choose one that suits your needs and preferences for various walking situations or outdoor activities with your dog.

To clean and maintain your AK-9 Carabiner rope lead, follow these steps:

1. Hand wash: Fill a basin or sink with warm water and add a small amount of mild detergent. Place the rope lead in the water and gently agitate it to remove dirt and debris. You can use a soft brush or cloth to clean stubborn dirt, if necessary. Avoid using harsh chemicals or abrasive materials, as these can damage the rope and reduce its strength over time.
2. Rinse: Thoroughly rinse the lead with clean water to remove all soap residue.
3. Dry: Hang the lead in a well-ventilated area, away from direct sunlight or heat sources, and allow it to air dry completely before using it again.
4. Inspect: Regularly inspect the rope lead and carabiner for signs of wear, fraying, or damage. Pay particular attention to the carabiner's gate and attachment points, as well as the rope near the handle and carabiner. If you notice any significant wear or damage, consider replacing the lead to ensure the safety of your dog.
5. Lubricate carabiner: If the carabiner becomes difficult to open or close, you can apply a small amount of lubricant, such as silicone spray or graphite powder, to the gate hinge and spring. Be sure to wipe away any excess lubricant to prevent dirt from sticking to the carabiner.

By following these cleaning and maintenance steps, you can help ensure the longevity and reliability of your AK-9 Carabiner rope lead, keeping it in good condition for your outdoor adventures with your dog.